1.1 Service Cancellation:
Customers may request the cancellation of services provided by IGBC Chambers at any time. To initiate a cancellation, customers must contact our customer support team through the designated channels, such as email or phone.
1.2 Cancellation Charges:
Depending on the type of service and the stage of completion, cancellation charges may apply. Customers will be informed of any applicable charges upon submitting their cancellation request. These charges are intended to cover costs associated with the cancellation and are subject to the terms agreed upon in the service contract.
1.3 Cancellation Process:
Upon receiving a cancellation request, our team will review the request and communicate the next steps to the customer. The cancellation process may involve confirming the cancellation, outlining any applicable charges, and providing information on the termination of services.
2. Refund Policy
2.1 Eligibility for Refund
Refunds will be considered based on the type of service and the circumstances surrounding the cancellation. Eligibility for a refund will be determined on a case-by-case basis. Services that have been fully delivered or completed may not be eligible for a refund.
2.2 Refund Process:
If a refund is deemed appropriate, the refund process will be initiated promptly. Refunds will be processed using the same method of payment used for the original transaction. The time it takes to receive the refund may vary depending on the payment method and financial institutions involved.
2.3 Refund Amount:
The refund amount, if applicable, will be determined after deducting any cancellation charges or fees specified in the service contract. Customers will be notified of the final refund amount and the breakdown of charges.
3. Contact Information:
For inquiries regarding cancellations and refunds, please contact our customer support team:
- Email: igbcchambers@gmail.com
- Phone: (+91) 011-4241 8001